Most FIs have been on a digital journey for some years now with the goal of improving efficiency and leveraging technology to provide better financial services to clients. However, with the COVID-19 pandemic and related containment efforts, the digital agendas of many institutions have been unexpectedly accelerated or reengineered in a time of emergency. Movement away from physical branches and towards more mobile services and digital communication have become a necessity, and these changes in strategy have and will continue to trigger exposure to risks and the implementation of new practices at different levels of FIs.